People First
Every caller is a person — sometimes worried, sometimes rushed, sometimes in pain. We answer with warmth, patience, and respect. Always.
People-first. U.S.-based. Available every hour of every day.
We built United Answering Service because we've been on both sides of a missed call — and we knew there had to be a better way.
Our Story
Every business deserves a receptionist who cares
United Answering Service was founded in 2018 by a small team who watched local businesses lose customers to voicemail. A missed call at 6:15 PM meant a lost patient, a lost lead, a lost sale — and often, a customer who never called back.
We started with three agents and one client. Today we're a U.S.-based team answering hundreds of thousands of calls a year for medical practices, law firms, contractors, and growing brands nationwide. What has not changed: every caller talks to a real, trained, friendly human. Every time.
Mission & Values
Why we do what we do
Three commitments guide every call, every script, and every hiring decision.
Accuracy Matters
A misspelled name or a wrong phone number can cost a customer. Every message and appointment is verified before it reaches your inbox.
Privacy & Trust
Confidentiality isn't a checkbox — it's a habit. Your callers' data is protected with the same care we would expect for our own family.
By the Numbers
Six years of answering — and growing
2018
Founded
300+
Active clients
1M+
Calls answered yearly
48h
Average onboarding
What Sets Us Apart
Not a call center — your remote reception
Trained specialists, not generalists
Agents are grouped by industry and paired with your account, so callers get someone who actually understands your world.
Sub-15-second average pickup
We staff for peak hours, not for the middle of the night when volume drops. Your callers never wait through 12 rings.
Fully custom scripts
No cookie-cutter greetings. Your onboarding manager writes a script that matches your voice, your services, and your rules.
No hidden fees
Transparent per-minute pricing. Rollover minutes. No setup fees. Cancel any time with 30 days' notice.
Security & confidentiality
Every call is treated as confidential by default. Encrypted call recording, secure message delivery, and strict access controls for your account.
Deep integrations
We plug into your existing tools — Google Calendar, Outlook, Calendly, Salesforce, HubSpot, Slack, Teams, Zapier, and most EMRs.