Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you (the "Client", "you", or "your") and United Answering Service ("United Answering", "we", "us", or "our") governing your access to and use of our website, phone-answering services, and related products (collectively, the "Service").

Please read these Terms carefully. By signing up for, subscribing to, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility & Account Registration

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms.

To activate the Service, you must (a) create an account with accurate, current, and complete information, (b) approve a custom call script and workflow, and (c) configure call forwarding from your business number to the number we assign. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

2. Description of the Service

The Service includes 24/7 live call answering, appointment scheduling, message taking, emergency dispatch, after-hours coverage, and related receptionist and communication functions performed by our U.S.-based agents according to the script and workflow you approve during onboarding. Specific features included in your subscription depend on the plan you select and are described on our pricing page or in your written order form.

3. Onboarding & Call Scripts

During onboarding, your account manager will work with you to create a call script, escalation rules, and integration settings. You are responsible for reviewing and approving the script before it goes live. Once live, you may request changes to the script at any time; minor updates are typically implemented within one business day, and major workflow changes may require additional onboarding time.

Our agents will follow the approved script and reasonable instructions from you. We are not responsible for errors, omissions, or misdirected calls that result from inaccurate, incomplete, ambiguous, or outdated information you provide.

4. Fees, Billing & Taxes

• Recurring fees. Subscription fees are billed monthly in advance based on the plan you select. Your first invoice is due upon activation of the Service (or, if you started with a free trial, at the end of the trial).
• Usage & overages. Each plan includes a bundle of minutes. Usage beyond the included minutes is billed at the per-minute overage rate for your plan, as disclosed on our pricing page or your order form.
• Rollover. Unused minutes roll over for up to 30 days from the end of the billing cycle in which they were earned. Rolled-over minutes not used within the rollover period expire.
• Payment methods. We accept major credit cards and ACH. You authorize us to charge your payment method on file for all fees due.
• Late payments. Invoices are due upon receipt. Balances more than 30 days past due may accrue interest at 1.5% per month (or the maximum permitted by law, if lower) and may result in suspension of the Service until paid.
• Taxes. Fees are exclusive of applicable sales, use, VAT, or other taxes, which you are responsible for paying.
• Refunds. All fees are non-refundable except where required by law.
• Price changes. We may adjust our fees with at least 30 days' prior notice. The new pricing takes effect on your next billing cycle after the notice period.

5. Free Trial

Eligible new Clients may receive a 7-day free trial of the Service. No credit card is required to start the trial. If you elect to continue the Service beyond the trial, your first monthly invoice is issued and payable at that time. If you choose not to continue, simply notify us before the end of the trial and no charges will apply.

6. Term, Cancellation & Suspension

The Service is provided on a month-to-month basis unless you have signed a separate written agreement for a longer term. You may cancel the Service at any time by providing us with at least 30 days' written notice via email to billing@unitedansweringservice.com. Cancellation takes effect at the end of the 30-day notice period, and you remain responsible for fees accrued through that date. There are no early-termination fees for month-to-month accounts.

We may suspend or terminate your access to the Service, with or without notice, if (a) you fail to pay fees when due, (b) you materially breach these Terms, (c) your use of the Service creates a risk to us or to other clients, or (d) we are required to do so by law.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable federal, state, or local law or regulation, including but not limited to the Telephone Consumer Protection Act (TCPA), Do-Not-Call rules, and consumer-protection laws;
• Send, receive, or process unlawful, threatening, harassing, defamatory, or fraudulent communications;
• Engage in autodialing, robocalling, or any other activity that would cause us or our carriers to be non-compliant with telecommunications regulations;
• Impersonate any regulated professional, agency, or business you are not authorized to represent;
• Collect payment information, government identifiers, or other sensitive data through our agents in a manner that violates applicable law or industry standards;
• Transmit malware, viruses, or other harmful code, or attempt to gain unauthorized access to our systems; or
• Resell, sublicense, or make the Service available to any third party outside your business without our prior written consent.

We reserve the right, but not the obligation, to investigate suspected violations and to take any action we deem appropriate, including suspending the Service and cooperating with law-enforcement authorities.

8. Client Responsibilities

You are responsible for:

• Providing accurate and current business information, contact lists, and on-call schedules;
• Configuring call forwarding from your business number correctly and paying any charges imposed by your carrier;
• Reviewing message and call summaries in a timely manner and following up with your callers where necessary;
• Obtaining any consents required from your callers for call recording under applicable state or federal law; and
• Ensuring that any scripts, workflows, or content you provide us are lawful and do not infringe the rights of any third party.

9. Confidentiality

Each party may receive information from the other that is marked or otherwise reasonably identified as confidential ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform under these Terms, to protect it with at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and not to disclose it to any third party except to employees, contractors, and sub-processors with a need to know who are bound by confidentiality obligations at least as protective as those in this section.

Confidential Information does not include information that (a) is or becomes public through no fault of the receiving party, (b) was already known to the receiving party without a duty of confidentiality, (c) is independently developed without use of the disclosing party's Confidential Information, or (d) is rightfully obtained from a third party without a duty of confidentiality. A party may disclose Confidential Information as required by law, provided it gives the other party reasonable prior notice where legally permitted.

10. Call Recording & Data

You acknowledge that calls handled by our agents on your behalf may be recorded and transcribed for quality assurance, training, and delivery of the Service. You are responsible for ensuring that any consent to recording that is required by applicable law is properly obtained — either through your script, an automated announcement, or your own outreach to your callers.

Data collected through the Service on your behalf (including recordings, transcripts, messages, and appointment records) is handled in accordance with our Privacy Policy. As between you and us, you own the data collected from your callers; we act as a service provider to make the Service available to you.

11. Intellectual Property

All rights, title, and interest in and to the Service, including our website, software, platform, agent training materials, brand, logos, and documentation, are and remain the exclusive property of United Answering Service and our licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

You retain all rights in your call scripts, brand assets, caller data, and other materials you provide to us. You grant us a limited license to use those materials solely to provide the Service to you.

12. Third-Party Integrations

The Service may integrate with third-party products such as calendars, CRMs, messaging platforms, and payment processors. Those integrations are provided by third parties under their own terms of service and privacy policies. We are not responsible for the availability, accuracy, or performance of any third-party product, and we may modify or discontinue any integration at any time.

13. Service Levels

We target an average call-answer speed of under 15 seconds and monthly service availability of at least 99.9%. Downtime attributable to (a) upstream telephony carriers, (b) client-side call-forwarding misconfiguration, (c) scheduled maintenance for which we have given prior notice, or (d) force majeure events is excluded from availability calculations. If you believe we have materially failed to meet the target, your sole remedy is to contact us within 30 days for a service credit at our reasonable discretion.

14. Disclaimers

Except as expressly stated in these Terms, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any information delivered through the Service will be complete or accurate. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

15. Limitation of Liability

To the maximum extent permitted by law, in no event will United Answering Service, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the total fees actually paid by you to United Answering Service during the twelve (12) months immediately preceding the event giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless United Answering Service, its affiliates, and each of their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your call scripts, instructions, or workflows, (c) your violation of these Terms, (d) your violation of any law or the rights of any third party, or (e) any content or data you provide to us or that is collected through the Service on your behalf.

17. Governing Law & Disputes

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws principles. The parties agree that any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in Okmulgee County, Oklahoma, and each party consents to the personal jurisdiction of those courts and waives any objection to venue.

Prior to filing a claim, the parties agree to attempt in good faith to resolve any dispute informally by contacting the other party in writing. If the dispute is not resolved within 30 days, either party may proceed with formal proceedings.

18. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on this page at least 30 days before the changes take effect (unless applicable law requires immediate effect). Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to cancel the Service as described in Section 6.

19. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy and any written order form we sign with you, are the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Severability. If any provision of these Terms is held to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemics, government actions, network outages, or utility failures.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.
• Notices. Notices to us must be sent to the mailing address or email address in Section 20. Notices to you may be sent to the email address on your account.
• Survival. Provisions that by their nature should survive termination will survive, including confidentiality, intellectual property, indemnification, limitation of liability, and governing law.

20. Contact

For legal, billing, or contract questions, please contact:

• Legal notices: legal@unitedansweringservice.com
• Billing: billing@unitedansweringservice.com
• Phone: (646) 814-7932
• Mail: United Answering Service, 215 E 5th St, Suite C, Okmulgee, OK 74447, USA